Refund policy
At Pätches, buying should feel as safe as changing your mind. If you have a question about your order, email help@nordicpatches.com. We usually reply within 24 hours.
Sleep takes time to rebuild
Our best advice is to give it more time. Not for our sake, for yours. After a long stretch of bad sleep the nervous system is usually wound up, and it takes a while for your body to find its way back to its own calm. If you have also grown used to stronger sleep aids, your body needs extra time to adjust. That is why the difference rarely shows up straight away.
Give the patches at least 14 nights before you decide. For some people a couple of weeks is enough; for others it takes a few weeks more.
30-night guarantee
Try them. If they don't work for you, email us and return within 30 days of delivery - even if the box is empty. You pay return shipping.
Cancellations and addresses
Changed your mind, or got the address wrong? Get in touch within 24 hours of your purchase and we'll do our best to catch the order before it goes to packing.
If something is wrong with the product
If something is defective or broken when you open your order, email us a photo as soon as you notice and we'll send a new one at no cost. A dented outer box with the patches intact does not count as damage.
Delivery
Every order ships tracked, and you get a tracking link as soon as your order leaves us. If you can't find the link, or you're wondering where the package is, email us and we'll give you the latest information.
Refunds
As soon as we've received and approved your return we refund to the same payment method you used, usually within a few days. It can then take a little longer before your bank shows the amount.
We'll sort it out together
Get in touch with us first. It is almost always the quickest and easiest way to resolve things. Email us and we'll take care of it right away.
These terms may be updated, and the latest version always applies.
Email us at help@nordicpatches.com and we'll help you.